Frequently Asked Questions
About Our Leather Products
Is your leather genuine?
Yes — all leather bags and accessories at AYS Accessories are crafted from genuine leather. We use premium full-grain, top-grain, and wax pull-up leather depending on the style. We do not sell faux or bonded leather products in our leather collection. Each product listing specifies the type of leather used.
What type of leather do you use?
We use a variety of premium genuine leathers including full-grain leather, top-grain leather, and wax pull-up leather. Wax pull-up leather is one of our most popular choices — it is soft, supple, and develops a beautiful patina over time. Minor scratches on wax pull-up leather can be easily rubbed away with your finger.
Do your bags have RFID protection?
Yes — many of our leather crossbody bags and wallets feature built-in RFID-blocking technology to protect your contactless cards and passport from electronic theft. Check the individual product description to confirm if a specific style includes RFID protection.
How do I care for my leather bag?
We recommend wiping your leather bag with a soft dry cloth after each use and applying a quality leather conditioner every 3 to 6 months. Keep your bag away from direct sunlight and store it in a dust bag when not in use. For a full leather care guide, visit our blog.
Shipping & Delivery
Where do you ship?
We ship across Canada and the United States. Shipping rates and estimated delivery times are calculated at checkout based on your location.
How long does shipping take?
Delivery times vary depending on your location. Once your order is placed and processed, you will receive a shipping confirmation email with tracking information. Please refer to our Shipping Policy for full details.
Do you offer free shipping?
Please check our website for current free shipping promotions and thresholds. We regularly offer free shipping on orders over a certain amount.
Orders & Returns
What is your return policy?
We want you to love your AYS Accessories purchase. If you are not completely satisfied, please review our full Refund Policy for details on returns, exchanges, and timeframes.
Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to make a change or cancel your order, please contact us as soon as possible at Contact Us and we will do our best to accommodate your request before the order ships.
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your package directly with the carrier.
Products & Sizing
How do I know which bag size is right for me?
Each product listing includes detailed dimensions so you can find the perfect fit. If you are unsure, our blog has helpful guides on choosing the right leather bag style and size for your needs.
Do your bags come with a warranty?
Our leather bags are crafted to the highest quality standards. If you experience any manufacturing defects, please contact us and we will work to resolve the issue promptly.
Are your bags suitable as gifts?
Absolutely — a genuine leather bag makes a timeless and luxurious gift. We also offer gift cards if you would like to let someone choose their own perfect leather bag.
Contact Us
How can I get in touch?
We would love to hear from you. Visit our Contact Us page to send us a message and we will get back to you as soon as possible.