Refund Policy
Refund & Return Policy
At AYS Accessories, your satisfaction is our priority. We stand behind the quality of our premium leather goods and want you to shop with confidence. Please read our return and refund policy carefully.
Returns
We accept returns within 30 days of the purchase date. To be eligible for a return, items must be:
- Unused and in original condition
- In their original packaging
- Accompanied by a receipt or proof of purchase
Items that show signs of use, damage, or are missing original packaging may not be accepted for return.
How to Initiate a Return
To start a return, please contact our customer service team at contact@aysaccessories.com with your order number and reason for return. We will provide you with return instructions and the return address.
Return Address:
AYS Accessories
Cataraqui Town Centre
945 Gardiners Rd., Unit L053A
Kingston, ON K7M 7H4
Canada
Refunds
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original payment method within 5–10 business days, depending on your financial institution.
Late or Missing Refunds
If you have not received your refund within the expected timeframe, we recommend checking with your bank or credit card provider, as processing times may vary. If you still have not received your refund after doing so, please contact us at contact@aysaccessories.com and we will be happy to assist.
Sale Items
Only regular-priced items are eligible for a refund. Sale items are final sale and cannot be returned or refunded unless they arrive damaged or defective.
Exchanges
We replace items that arrive defective or damaged. If you need to exchange a defective item for the same product, please email us at contact@aysaccessories.com within 7 days of receiving your order, along with photos of the damage.
Gifts
If an item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of the return. If the item was not marked as a gift, the refund will be issued to the original purchaser.
Return Shipping
Customers are responsible for return shipping costs. Shipping costs are non-refundable. For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Contact Us
If you have any questions about our return or refund policy, please reach out to us:
Email: contact@aysaccessories.com
Phone: 1-866-297-2247
Website: www.aysaccessories.com