AYS Bags — Frequently Asked Questions

About Our Bags

What type of leather do you use?
We use full-grain leather — the highest quality grade of leather. It’s durable, develops a beautiful patina over time, and is built to last for years.

Are your bags made in Canada?
Our bags are designed in Canada. We work with skilled artisans to ensure every piece meets our premium quality standards.

Do your bags come in different sizes?
Yes! We offer a range of sizes across our collections — from compact crossbody bags to spacious travel bags and laptop bags for 13" and 16" laptops.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards, debit cards, and Shop Pay for fast, secure checkout.

Can I modify or cancel my order after placing it?
Please contact us as soon as possible. We process orders quickly, but we’ll do our best to accommodate changes before shipment.

Shipping

Do you ship to the United States?
Yes! We ship across Canada and to the United States. See our Shipping & Returns page for details.

How long does shipping take?
Canada: 5–7 business days. USA: 7–14 business days.

Returns

What is your return policy?
We accept returns within 30 days of delivery on unused items in original condition. Sale items are final sale. Visit our Shipping & Returns page for full details.

Leather Care

How do I care for my leather bag?
Visit our Leather Care Guide for full instructions on cleaning, conditioning, and protecting your AYS bag.

AYS Accessories — All Your Style, Designed in Canada.